Users can upgrade their accounts with 7 types of IDs for real-name verification:

- Philippine Passport

- SSS ID

- Driver's License

- Postal ID

- UMID

- National ID

- Voter's ID

The verification of more documents is under development, if you want to upgrade your account but find that you do not have the above documents, please contact OwnBank Customer Service for further assistance. OwnBank Customer Service can be reached at +63 (02) 7793 0999, email via cs@ownbank.com.ph.