The arrival time may vary depending on the selected cash payment method. As of September 2023, the payment methods that support real-time transfer are as follows:

1. If you selected one of these methods for Cash In and have not received the fund after waiting for 5 to 10 minutes, please contact Customer Service for further assistance via phone at +63 (02) 7793 0999 or via email at cs@ownbank.com.ph.

2. If you did not select any of these methods for Cash In, please wait for the fund to arrive or contact the corresponding payment service provider."