1. Please check whether your selected payment method supports real-time arrival. If it does, please wait for 5 to 10 minutes processing time. If it does not support real-time arrival, you might need to wait longer.

2. You can contact OwnBank Customer Service and provide your Cash In order number at +63 (02) 7793 0999 or via email at cs@ownbank.com.ph.

3. You can also contact the corresponding payment channel for assistance.